When I purchased my motorcoach, it came with a complete Pre-Delivery Inspection (or PDI). That means that the dealer went through every system to make sure they were completely operational. The folks at Liberty Coach have been great about everything. I brought up things both large and small and they didn’t hesitate to make things right.
The only area that isn’t usually covered in a PDI is cosmetics. Those are things that you should inspect before you negotiate the price. Well, in my case, I looked over almost everything before agreeing to purchase the bus, but there was one thing that I completely missed—the outside mirrors! Once of the mirrors had almost all of its chrome peeled off and the other was pitted and ready to start peeling. The service department at Liberty Coach couldn’t authorize the replacement and both my sales guy and the general manager where out of town. These mirrors cost over $2000 brand new, so I really didn’t want to be stuck paying for them. Once my sales guy got back into town, we had a chat and he indicated that he wanted to do whatever it takes to make me happy. So today new mirrors were installed and the dealer covered it.
One of the new mirrors is shown below.
Been following your journey ever since I attended a Photoshop session you gave in Baltimore, MD. You are doing something I’d love to do.
What’s interesting about your post this time is how different concerns are in a motor home than they were in a “normal” home. I never have to worry about chrome here!
I had a sailboat once, and the same thing happened. The daily concerns were completely different than I had at home.
Not sure what that means, but just thought I’m share it.
Cool, another Marylander! Your new mirrors look shiney and new! Grats!
Stacie
Ben:
Since their objection is that you are benefiting from their service out of proportion to what you are paying for it; 40 times more, it seems that the appropriate response is …,”How much more should I pay to make continuing my legal usage a good business decision for you and your stockholders?”
Jerry Reed